Customer Account Manager - Customer Services

Leyburn, North Yorkshire, United Kingdom

Metcalfe Farms is a family run business currently in its third and fourth generations. The original small dairy farm started 80 years ago has expanded and diversified immensely over the years and is now involved in a number of successful businesses.

Encompassing heavy haulage, agricultural contracting, dairy farming, quarrying and driver training, all situated in the beautiful Yorkshire Dales. Environmental awareness is a priority for Metcalfe Farms and its companies.

Whether you are an experienced professional or a talented individual looking to launch your career, we welcome your application.

Join us in shaping the future of Metcalfe Farms by making a positive difference in the lives of our clients and our team.

This is what we value most:

• Teamwork – we trust and respect one another. We see strength in our diversity as individuals and as a team. We achieve the best outcomes for clients when we work collaboratively, recognising and respecting the different perspectives that we bring.

• Excellent Client Service – We take the time to truly understand our clients’ needs and aim to provide practical, tailored and commercial solutions – not just options – to help them achieve their goals. 

• Professionalism – We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted customer to our clients and continually strive to ensure that our clients’ interests come first and foremost.

• Our People – We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we’d be delighted to hear from you. 

The Role

We are looking to recruit an Account Manager / Customer Services to join our growing Team within the Heavy Haulage department. This role is a full-time position and consideration will be given to 

individuals who have previous experience. As a high calibre Account Manager, you will drive engagement and collaboration to sell solutions to our clients.

Due to new contracts this exciting opportunity has arisen to join the team at Metcalfe Farms Haulage Ltd based at the company’s head office in Leyburn, North Yorkshire. 

The successful candidate will join a fast-paced environment alongside an experienced team of planners and account managers. The post holder will work with customers, planners and drivers to deliver a cost-effective and compliant service.

Key aspects of the role include:

• Some previous Account Manager experience is essential (logistics industry experience is preferred)

• Liaise with customers as their main point of contact to ensure their needs and any concerns are dealt with effectively as possible to develop and maintain strong relationships.

• Develop a thorough understanding of our products to help identify upsell, cross-sell, and renewal opportunities.

• Maintain accurate client records, keeping track of any contract updates and renewals

• Build and strengthen client relationships to achieve long-term partnerships 

• Excellent client service skills required 

• Build and strengthen relationships with Drivers 

• Strong communication skills both verbal and written 

• Experience using Microsoft and Outlook

Requirements 

The ideal candidate will be able to demonstrate an ability to prioritise, cope under pressure and work to strict deadlines. Good communication, IT skills, negotiating and numeracy skills are essential as is managing expectations across a wide range of competing needs. Attention to detail, a good work ethic and a willingness to cover a variety of tasks. 

What we will offer in return

• Competitive Salary depending on experience

• Company pension scheme

• On-site parking

• Professional development